I repaired this Whirlpool Duet the other day. When I got it, the door was locked and it wouldn’t spin or agitate. There was just a clicking noise in the motor area. I figured it was either a bad motor or the motor control.
I took the back panel off to access the back. The screws can be removed with a metric hex driver or a star bit. After taking the panel off, I removed the belt by turning the pulley and then spinning the belt off, much like you would take off a bike chain. After the belt was removed, I put it in spin mode. I grabbed the motor shaft and it felt like it was trying to turn and I got a little shock out of it. Since I had a motor on hand, I pulled the old one out and put a new motor in. Now it is as good as new. I cleaned the machine up and sold it.
To find the part for your machine, enter your model # below. Repair Clinic has a 365 day return policy. Or watch the video below for more info on how I fixed this washer.